Q.  Why am I unable to find “JG01-XXX” of DAQICONCEPT JinGoo in my device list?

A.  Please try the following methods if you are unable to pair.

①Please ensure that you have turned on the Bluetooth function on your device.

②Please ensure that LED 1 light of DAQICONCEPT JinGoo is indicating a continuous white

light, which means that the product is pairing with your device.

Please press the pairing button on the lateral side of the base once to cancel pairing

-> a flashing white LED 1 light means awaiting pairing

-> select “JG01-XXX” from the Bluetooth menu on your device

-> a bird sound emitted from the JinGoo and a continuous white light shown on LED 1 light

indicates successful pairing.

③Bluetooth device may be out of range: please place your Bluetooth device closer to the DAQICONCEPT JinGoo, and turn off other nearby Bluetooth devices or functions if possible.

④Turn off and on the power switch at the bottom of DAQICONCEPT JinGoo to reactivate the product.

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Q.  Why does the light of DAQICONCEPT JinGoo indicates that it is connected to my device, yet I am hearing no music?

A.  Try the following:

①Please ensure that your device has successfully paired with the product.

② Please ensure that the speaker is set to the maximum volume instead of mute.

③Bluetooth device may be out of range: please place your Bluetooth device closer to the DAQICONCEPT JinGoo, and turn off other nearby Bluetooth devices or functions if possible, or keep your device away from other electronic interferences, such as other wireless devices, cordless phones, microwaves, and servers.

④Turn off and on the power switch at the bottom of DAQICONCEPT JinGoo to reactivate the product.

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Q.  Why is the connection lost during my music playback?

A.  Please ensure the following:

①If your device is properly connected to the product.

②If the power switch at the bottom of DAQICONCEPT JinGoo is turned on.

③If DAQICONCEPT JinGoo has a sufficient level of power without a flashing orange LED light.

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Q.  Why is the sound quality unsatisfactory?

A.  Try the following:

①Bluetooth device may be out of range: please place your Bluetooth device closer to the DAQICONCEPT JinGoo, and turn off other nearby Bluetooth devices or functions if possible, or keep your device away from other electronic interferences, such as other wireless devices, cordless phones, microwaves, and servers.

②Minimize active apps on your device: excessive active apps may occupy resources in sound transmission of your device; turn off unused apps to improve sound quality.

③Try turning off Wi-Fi of your device to improve sound quality.

④Try refreshing your Bluetooth list and repairing again.

⑤Place your device in an open space to avoid impediment.

⑥Turn off and on the power switch at the bottom of DAQICONCEPT JinGoo to reactivate the product.

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